Franca

FAQ

Questions, answered.

Free limits and fair use

What do I get for free?

Free includes 5 voice minutes a month, 30 translated texts a day, and up to 10 minutes a month of translating voice notes you receive. No card needed.

Is there a fair use limit?

On Plus and Pro, texts are unlimited, under fair use. Translating voice notes you receive is fair use up to 300 minutes a month on Plus and Pro. Each recording or upload can be up to 5 minutes. If you run out of voice minutes mid-conversation, you can go up to 5 minutes over, so nothing gets cut off. A safety limit stops abuse.

What happens if free use runs out?

Free use also has an overall monthly limit. If it is reached, free voice pauses until the 1st of the next month.

Privacy and AI

Where do my recordings go?

To OpenAI, through our server, to turn your words into a message or voice note in their language. We don’t store your recordings or messages on our server. Under OpenAI’s API terms, OpenAI does not train on this data by default. See the Privacy Policy.

Is the voice real?

No. Voice notes are made by AI from your words. Tell people when a voice is AI-made, and don’t use Franca to pretend to be someone else.

Does Franca read my contacts?

No. When you choose a contact with Apple’s contact picker, Franca receives only that contact’s name and the number or email you pick. It stays on your iPhone for your favourites.

How do I delete my data?

Delete the app to remove everything on your iPhone. To delete what is on our server sooner, email privacy@getfranca.app.

Apps

Which apps can I send with?

WhatsApp, Messages, email, Telegram, LinkedIn, Viber, LINE, Instagram and Facebook Messenger. For any other app, share it as a voice note.

Does the other person need Franca?

No. They get a normal message or voice note in the app they already use.

Is Franca on Android?

Android is coming soon. Until then, you can use Franca on the web.

Pricing

How much does it cost?

Free costs nothing. Plus is €3.99 a month or €39.99 a year, with 60 voice minutes a month. Pro is €7.99 a month or €79.99 a year, with 150 voice minutes a month, translation of voice notes you receive, and your own voice when it arrives. Paying yearly gets you 2 months free.

Can I cancel?

Yes, any time.

Still stuck? Write to support@getfranca.app.