Support
How can we help?
Common questions
How do I send a voice note?
Tap a favourite or choose a contact, record your message, then tap Send. Franca hands it to the app you choose, so you can send it there.
Does the other person need Franca?
No. They get a normal message or voice note in WhatsApp, Messages, email or whichever app you send it with.
Why does Franca ask for the microphone?
To record your message. It only listens while you are recording.
Does Franca read my contacts?
No. When you choose a contact with Apple’s contact picker, Franca receives only that contact’s name and the number or email you pick. It is kept on your iPhone for your favourites. We never see or upload your address book.
Where do my recordings go?
To OpenAI, through our server, to make your voice note. We don’t store your recordings or messages on our server. See the Privacy Policy.
Is the voice real?
No. Voice notes are made by AI from your words. Tell people when a voice is AI-made, and don’t use Franca to pretend to be someone else.
Is there a fair use limit?
Free includes 30 translated texts a day; on Plus and Pro, texts are unlimited, under fair use. Translating voice notes you receive is fair use up to 10 minutes a month on Free and 300 minutes on Plus and Pro. Each recording or upload can be up to 5 minutes. If you run out of voice minutes mid-conversation, you can go up to 5 minutes over, so nothing gets cut off. Free use has an overall monthly limit; if it is reached, free voice pauses until the 1st of the next month. A safety limit stops abuse.
How do I delete my data?
Delete the app to remove everything on your iPhone. Free-message counts on our server expire 180 days from first use. To delete yours sooner, email privacy@getfranca.app before deleting the app; we will tell you how to find your app ID.
Read the privacy policy.